Privacy Policy

Who We Are

Last updated: 25 October 2025

Clearwater Cleaning Services Kent (“Clearwater”) is the data controller for personal data collected via this website and in connection with our services.

Contact: info@clearwaterkent.co.uk • Address: Gillingham, Kent, UK.

What Data We Collect

Category	Examples
Contact	Name, email, phone, address, company details.
Service	Property type, access notes, photos you provide, job history.
Payment	Billing details and transaction references (processed via trusted payment providers).
Technical	IP address, device/browser info, cookies/analytics data.
Communications	Emails, messages, feedback, and complaints.

Why We Use Your Data (Lawful Basis)

Purpose	Lawful Basis
Provide quotes, schedule and deliver services	Contract
Customer service, enquiries and complaints	Legitimate interests / Contract
Billing, payments, accounting and tax	Legal obligation / Contract
Safety, security and fraud prevention	Legitimate interests / Legal obligation
Marketing communications (optional)	Consent (you can withdraw at any time)
Website analytics and performance	Consent (for non-essential cookies); Legitimate interests (essential)

How Long We Keep Data

Data	Typical Retention
Client records & job history	Up to 6 years after last interaction (legal/accounting).
Invoices & financials	6+ years (HMRC requirements).
Marketing lists	Until you unsubscribe or withdraw consent.
Website analytics	Up to 26 months (or provider default).

Sharing Your Data

Recipient Type	Reason
Payment processors	To process transactions securely.
IT/hosting and CRM	To operate our website, email, and client management systems.
Professional advisers	Accounting, legal or insurance advice and compliance.
Authorities	Where required by law or to protect rights/safety.
We do not sell your personal data.

International Transfers

If data is transferred outside the UK/EEA (e.g., to cloud providers), we use appropriate safeguards such as UK IDTA/Standard Contractual Clauses.

Your Rights (UK GDPR)

Right	What it Means
Access	Request a copy of your personal data.
Rectification	Ask us to correct inaccurate data.
Erasure	Ask us to delete data where we have no lawful reason to keep it.
Restriction	Limit how we use your data in certain circumstances.
Objection	Object to processing based on legitimate interests or direct marketing.
Portability	Receive your data in a commonly used format, where applicable.
Withdraw consent	For activities based on consent (e.g., marketing cookies/emails).
To exercise your rights, contact info@clearwaterkent.co.uk. You can also complain to the ICO: ico.org.uk.

Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure.

Cookies

We use cookies to run the site and understand performance. For details and controls, see our Cookie Policy.

Changes

We may update this Privacy Policy from time to time. Significant changes will be highlighted on this page.