Privacy Policy
Last updated: 25 October 2025
Who We Are Clearwater Cleaning Services Kent (“Clearwater”) is the data controller for personal data collected via this website and in connection with our services.
Contact: info@clearwaterkent.co.uk • Address: Gillingham, Kent, UK.
What Data We Collect
| Category | Examples |
|---|---|
| Contact | Name, email, phone, address, company details. |
| Service | Property type, access notes, photos you provide, job history. |
| Payment | Billing details and transaction references (processed via trusted payment providers). |
| Technical | IP address, device/browser info, cookies/analytics data. |
| Communications | Emails, messages, feedback, and complaints. |
Why We Use Your Data (Lawful Basis)
| Purpose | Lawful Basis |
|---|---|
| Provide quotes, schedule and deliver services | Contract |
| Customer service, enquiries and complaints | Legitimate interests / Contract |
| Billing, payments, accounting and tax | Legal obligation / Contract |
| Safety, security and fraud prevention | Legitimate interests / Legal obligation |
| Marketing communications (optional) | Consent (you can withdraw at any time) |
| Website analytics and performance | Consent (for non-essential cookies); Legitimate interests (essential) |
How Long We Keep Data
| Data | Typical Retention |
|---|---|
| Client records & job history | Up to 6 years after last interaction (legal/accounting). |
| Invoices & financials | 6+ years (HMRC requirements). |
| Marketing lists | Until you unsubscribe or withdraw consent. |
| Website analytics | Up to 26 months (or provider default). |
Sharing Your Data
| Recipient Type | Reason |
|---|---|
| Payment processors | To process transactions securely. |
| IT/hosting and CRM | To operate our website, email, and client management systems. |
| Professional advisers | Accounting, legal or insurance advice and compliance. |
| Authorities | Where required by law or to protect rights/safety. |
We do not sell your personal data.
International Transfers
If data is transferred outside the UK/EEA (e.g., to cloud providers), we use appropriate safeguards such as UK IDTA/Standard Contractual Clauses.
Your Rights (UK GDPR)
| Right | What it Means |
|---|---|
| Access | Request a copy of your personal data. |
| Rectification | Ask us to correct inaccurate data. |
| Erasure | Ask us to delete data where we have no lawful reason to keep it. |
| Restriction | Limit how we use your data in certain circumstances. |
| Objection | Object to processing based on legitimate interests or direct marketing. |
| Portability | Receive your data in a commonly used format, where applicable. |
| Withdraw consent | For activities based on consent (e.g., marketing cookies/emails). |
To exercise your rights, contact info@clearwaterkent.co.uk. You can also complain to the ICO: ico.org.uk.
Security
We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure.
Cookies
We use cookies to run the site and understand performance. For details and controls, see our Cookie Policy.
Changes
We may update this Privacy Policy from time to time. Significant changes will be highlighted on this page.